Du achieves 98.9% success rate in transferring home services customers

by Staff Reporter | October 21st, 2014

Du has announced a success rate of 98.9% in transferring thousands of existing home services customers onto its new GPON network.

Gigabit Passive Optical Network (GPON) technology enhances du’s existing network, making it more efficient and more sustainable with higher bandwidth. The benefit for customers is more bandwidth to meet increasing connectivity requirements, paving the way for faster broadband connectivity and an enhanced customer experience as Dubai’s Smart City vision progresses.

To date, du has converted more than 18,000 homes across several areas in Dubai to GPON. In addition to the conversions, du has provided GPON services to 22,000 totally new units.

The conversion is conducted with minimum disturbance to customers; on average, apartments will require one visit of no more than 1 hour, while villas may require 1-4 visits dependent upon the readiness status of the area.

Saleem AlBlooshi, Executive Vice President – Network Development and Operations, du, said: “We are committed to providing an enhanced customer experience that will allow our customers to reap the most benefits from Dubai’s Smart City future. Seamless, faster broadband will be an essential component of home life, providing essential connectivity to empower customers with the Smart technology that will bring more convenience and happiness into every aspect of life.”

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